Return Defective Item
We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
Within 7 days (from the date of shipment) [**]
Policy: Upon being returned, the defective item will be refunded or replaced is chargeable. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of 3000 Rs/-
Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) after shipment can not be replace or return. (The order shipment date and order notification are provided to you by email). Full refund or replacement available only sealed pack pakage.
Note for return:
Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 35% of the defective item(s) value, and also less than 3000Rs. We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.
– After shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.
Detail: If the product turns out to be defective after shipment under 7 days, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.